Privacy Policy m nova88 – Personal Data Protection for Malaysia Members

This Privacy Policy ("Policy") describes how m nova88 ("Platform", "we") collects, processes, stores, uses and protects the personal information you provide to us, or that we collect automatically, when you use our services at mnova88.best.

This Policy applies to all users of the m nova88 platform, including unregistered visitors, prospective members in the registration process, active registered members, and former members whose accounts have been closed. By using the m nova88 platform, you acknowledge that you have read and understood this Privacy Policy.

M nova88 collects various types of personal data depending on how you interact with our platform. Generally, the data we collect falls into three main categories:

A. Data You Provide Directly

• Full name as shown on official identification documents.
• Your Malaysia identification card number (MyKad) or passport number.
• Date of birth for age verification (minimum 18 years old).
• An active email address and Malaysian mobile number.
• Account password (stored in encrypted form — unreadable by anyone, including m nova88 staff).
• Digital wallet or banking account details for withdrawal of winnings (Touch 'n Go account number, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u, CIMB Clicks).
• Identity verification documents uploaded during the KYC process (copy of MyKad or passport).

B. Automatically Collected Data

• The IP address of the device you use to access the platform.
• Device type, operating system, and web browser.
• Session log data including the date, time, and duration of access.
• Pages visited, buttons clicked, and navigation patterns within the platform.
• Cookie information and similar tracking technologies.
• Country-level geolocation data (not precise GPS location) derived from your IP address.

C. Transaction & Activity Data

• Records of all deposits and withdrawals, including amounts in Malaysian Ringgit (RM), payment method and timestamp.
• Records of betting and gaming activity, including game type, wager amounts, and outcomes.
• Records of bonuses and promotions claimed and used.
• Records of communications with the m nova88 customer support team.

M nova88 processes your personal data only for the following lawful and clearly stated purposes:

M nova88 does not process your personal data for any purposes not listed in the table above without first informing you and, where required, obtaining your consent.

M nova88 does not sell, rent, or trade members' personal data to third parties. However, there are limited situations where we need to share data with certain parties to keep our platform running properly. Such sharing occurs only in the following contexts:

Payment Service Providers
To process deposits and withdrawals in Malaysian Ringgit (RM), m nova88 is required to share the necessary transaction details with your chosen digital wallet and banking providers — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u and CIMB Clicks. This sharing is strictly limited to the information needed to complete each specific transaction.

Game Providers
To provide slots, Live Casino and Sports Betting, m nova88 needs to share game session information with gaming technology providers. This data generally does not contain full personal identification details — only the session identifiers required for technical operation.

Regulatory Bodies & Legal Authorities
m nova88 may be required to disclose personal data to government authorities, regulatory bodies, or law enforcement agencies when compelled to do so by law or a valid court order. In such circumstances, we will disclose only the minimum data necessary and will endeavour to notify you (where permitted by law).

Technical Service Providers
Technical service providers such as server hosts, cybersecurity vendors, and analytics companies may have access to certain data in the course of providing their services to m nova88. All such providers are bound by strict data protection agreements and may only use that data for specified purposes.

M nova88 invests seriously in security infrastructure to ensure members' personal data is protected at all times. The key security measures we maintain are:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and m nova88 servers is encrypted using the same encryption standards employed by major Malaysian banks.
• Encryption of data at rest: Sensitive data stored in our databases — including passwords (stored as one-way hashes that cannot be decrypted) and financial information — is encrypted using the latest security algorithms.
• Strict access controls: Only authorised m nova88 staff with a legitimate business need may access members' personal data. All access is logged and monitored.
• Continuous security monitoring: m nova88 systems are monitored 24 hours a day, 7 days a week to detect any suspicious activity or unauthorised access attempts.
• Regular penetration testing: m nova88 conducts regular security assessments, including penetration testing carried out by independent cybersecurity experts, to identify and address any vulnerabilities.
• Incident response procedure: m nova88 has a comprehensive security incident response procedure in place. In the event of any data breach affecting members, we are committed to notifying affected members as promptly as possible.

As an m nova88 member and an individual whose data we process, you have the following rights, which you may exercise at any time by contacting our support team:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you, including details of how it is used and who it has been shared with.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure ("Right to be Forgotten"): Under certain circumstances, you have the right to request that we delete your personal data. Such requests will be processed subject to any legal obligations that may require us to retain certain data for a specified period.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data under certain circumstances, such as when you are disputing the accuracy of the data or while a complaint investigation is in progress.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform should you wish to do so.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.
• Right to Withdraw Consent: If our processing of your data is based on your consent (such as for receiving marketing emails), you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact us by email at support@mnova88.best with the subject line "Data Privacy Rights Request". We will process your request within 30 days from the date of receipt.

M nova88 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members use our services. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functionality — including login verification, session security, and basic preferences. These cookies cannot be disabled as they are critical to platform operation.
• Functional Cookies: Remembering your preferences such as selected language, favourite sports, and display settings. Helping us deliver a more personalised and relevant experience for you.
• Analytics Cookies: Helps us understand how members use the platform — which pages are most popular, where users encounter issues, and how we can improve the overall experience. This data is collected anonymously.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect member accounts from unauthorised access.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the m nova88 platform and prevent you from logging in or using certain features.

M nova88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. General data retention guidelines are as follows:

• Active account data: Retained for as long as your account is active and for a reasonable period thereafter.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with applicable legal and regulatory requirements.
• Support communication records: Retained for 3 years from the date of last interaction.
• Security log data: Retained for 1 year for security and fraud investigation purposes.
• Anonymised analytics data: May be retained for a longer period as it contains no personally identifiable information.

When data is no longer needed, it will be securely disposed of using methods that ensure it cannot be recovered or accessed by any party.

M nova88 services are intended exclusively for individuals who are aged 18 years and above. m nova88 does not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their minor child has registered for or used the m nova88 platform should contact us immediately at support@mnova88.best.

M nova88 may send members various types of communications, which fall into two categories:

Transactional Communications (Mandatory): This includes registration confirmations, deposit and withdrawal notifications, account change notices, security alerts, and other communications necessary to deliver the services you have requested. These communications are sent regardless of your marketing preferences, as they form part of the service you are using.

Marketing Communications (Optional): This includes information on the latest bonuses and promotions, exclusive offers for loyal members, notifications about new games or features, and content related to Malaysia Super League football betting, badminton, slots, and other games on m nova88. You may choose whether or not to receive these types of communications.

To stop receiving marketing emails from m nova88, click the "Unsubscribe" link at the bottom of any of our marketing emails, or adjust your notification preferences through your account settings. Requests will be processed within 5 business days.

In operating a comprehensive platform, some of your personal data may be stored or processed outside Malaysia — for example, on servers operated by international cloud service providers or gaming technology vendors based in other countries.

In such situations, m nova88 ensures that any cross-border data transfer is carried out with adequate safeguards, including through:

• Data transfer agreements that meet recognised data protection standards.
• Selection of vendors operating in jurisdictions with robust data protection laws.
• Standard contractual clauses that bind data recipients to protect data to standards equivalent to this Privacy Policy.

You can find out more about the safeguards applied to cross-border data transfers by contacting us via email at support@mnova88.best.

M nova88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other valid reasons. We are committed to notifying you of any significant changes through:

• An in-platform notification when you next log in, at least 14 days before the changes take effect.
• Email to the address registered on your account.
• Update the "Last Updated" date at the top of this document.

If you disagree with any changes made to this Privacy Policy, you have the right to close your account and request deletion of your data before those changes take effect. Continued use of the m nova88 platform after the effective date will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how m nova88 handles your personal data, we encourage you to reach out to us directly:

• Privacy Email: support@mnova88.best with the subject line "Privacy Policy Enquiry".
• Live Chat: Available 24/7 in Bahasa Melayu via the chat icon on the m nova88 platform. Response time is typically under 2 minutes.

We are committed to addressing all privacy-related enquiries and complaints seriously and in a timely manner — typically within 5 business days for standard cases and faster for cases involving high risk to your rights and freedoms. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in Malaysia.